What we need to know to focus the audit and propose the right lead channel at Day 14
⚠ Compliance & HIPAA
→Any HIPAA-specific marketing copy guidelines or attorney review process?
→Have Google Ads or Meta accounts been flagged or restricted historically?
→Any specific behavioral health advertising rules unique to OR or WA?
→Insurance-payer constraints on what we can claim about coverage?
→Any previous campaigns that ran cleanly without compliance flag issues?
Business & Patients
→Current monthly new-patient volume — by location and provider?
→Avg patient LTV by service line (psychiatry, therapy, med mgmt)?
→Where are patients coming from today — paid, organic, referral, word of mouth?
→Cost per acquired patient on Google Ads vs. Meta today?
→What share of intake is insurance-verified before a first visit?
→Provider capacity ceiling — when does demand outpace supply?
Audience & Content
→Target demographics — age, condition mix, insurance type?
→Which providers are willing to appear in video / educational content?
→Are there existing patient testimonials (with consent for use)?
→Top patient questions / objections at intake — material for content?
→What existing brand assets exist — logos, photography, brand guidelines?
→Which differentiating message resonates most — same-day access, W2 model, insurance breadth?
★ SEO + AEO (Likely Lead Channel)
→What keyword rankings does Cardinal Marketing report today?
→Has anyone evaluated AEO / AI search visibility (ChatGPT, Perplexity, Claude)?
→What share of new patients today come via organic search vs. paid?
→How many local landing pages exist by city, condition, provider?
→What's the publishing cadence on the blog (if any)?
→Are Google Business Profiles claimed and optimized at all locations?
Brand Assets
→Do brand guidelines exist? (colors, fonts, logo usage, tone of voice)
→Is there a positioning brief or messaging framework we can reference?
→What imagery exists? (clinic, providers, lifestyle, patient stories)
→Any existing video — provider explainers, clinic walkthroughs, testimonials?
→Existing ad creatives from Cardinal Marketing or prior agencies to learn from?
→Where are brand assets stored? (Google Drive, Dropbox, internal server?)
Tech & Data
→EHR / patient management platform in use?
→Is GA4 or another analytics tool tracking the website today?
→Email platform in use? Any existing patient flows or newsletters?
→Who manages the website — internal, Cardinal, another vendor?
→Call tracking on inbound patient inquiries (CallRail, etc.)?
→Which existing referral relationships (PCPs, wellness) already drive patients?